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Manufacturing defects
Any ring that fails to meet our standards of excellence will be replaced at no charge.
Aydins Jewelry Promise
Lifetime Warranty & Sizing
Every Aydins Jewelry ring is made with quality materials, expert craftsmanship, and lifetime support for the original purchaser.
Backed for Life Coverage for the original purchaser.
Lifetime Sizing Replace your ring if your size changes.
Easy Portal Start your request online anytime.
What your lifetime coverage means
For the original purchaser, your ring is covered by our Lifetime Warranty and Lifetime Sizing & Warranty Program. If your ring cracks, breaks, or fails our standards of excellence, we will replace it under the terms below.
Accidental damage
If your ring cracks or breaks due to accidental damage, it is covered under our Lifetime Sizing & Warranty Program, with the fees listed below.
Resizing for life
If your ring no longer fits, we will replace it with the correct size under the same lifetime program.
Style availability note: If the original style is no longer in production, a closely matching style of equal value will be substituted.
Lifetime Sizing & Warranty Fees
Replacements under the lifetime program are issued at a flat program fee, far below the cost of buying a new ring.
Applies within the first year from your delivery date.
Flat fee after the first year for the lifetime of the ring.
Flat replacement fee for custom 14k gold rings.
Replacement terms: The replacement ring must match the original style and width. Aydins Jewelry covers return shipping for US orders. Outbound shipping to us is the customer's responsibility.
What is not covered
The lifetime program is built to protect you from defects, breakage, and size changes. These items are excluded.
- Normal wear, including scratches. Tungsten, ceramic, cobalt, and titanium rings are scratch-resistant, not scratch-proof. Surface marks from daily wear are normal and are not considered a defect.
- Third-party alterations. Any modification, resizing, or repair performed outside Aydins Jewelry voids the warranty.
- Engraving and custom work. Engraving and custom work are not transferred to a replacement ring. Re-engraving or re-customizing the replacement is at the customer's expense.
- Sentimental value. Aydins Jewelry replaces the item only and is not responsible for the sentimental value attached to the original.
- Shipping fees. Customer is responsible for outbound shipping when sending a ring back to us.
30-Day Returns & Exchanges
For full return and exchange terms, including engraved rings, 14k gold rings, and the standard 30-day window, see our Returns & Exchanges page.
Non-Ring Jewelry
Necklaces, bracelets, earrings, and other non-ring jewelry are refundable within 30 days of the delivery date, subject to a 25% restocking fee. Items must be returned brand new in original packaging with no signs of wear.
Engraved or personalized items are not eligible for refunds. Refunds do not cover original shipping or customs fees paid.
Start a warranty or sizing request
The fastest way to file is through our self-service portal. No paper forms and no waiting for email replies. Log in with your order number and email, choose Warranty / Sizing, and the portal will generate a packing slip you can print and include with your ring.
Need help outside the portal?
If your situation is not covered by the portal, such as a damaged ring outside the order lookup window, contact us directly.
Where to ship your ring
Aydins J
2201 Long Prairie Rd.
Suite 107, PMB 308
Flower Mound, TX 75022
We strongly recommend shipping with tracking and insurance. Aydins Jewelry is not responsible for packages lost or damaged in transit on the way to us.