Help Center

We are located in Grapevine, TX inside of the Grapevine Mills Mall.

Yes, our retail location is inside Grapevine Mills Mall by entrance 6 near PUMA & Off Broadway Shoes.

If you notice a mistake with your order after receiving an order confirmation email, please email us at Sales@shopaydins.com or call us at 1-800-214-7345. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available

We accept PayPal Express, PayPal Credit, and all major credit cards. At this time we DO NOT accept money orders, checks, or cash.

We are very serious about security and do not process any of your payment information ourselves. All payment related matters are handled by PayPal.

We typically ship our products within 1-3 business days of placing the order. Shipping times for custom orders and special request will depend on the requirement.

We offer FREE USPS First Class Mail shipping on all our products within the United States. Additional shipping options are available for purchase.

Yes, we ship world wide for a small flat fee.

Please check with your local government for costs or any fees that may be associated with your purchase. You may need to pay the customs duties by yourself.

Hakuna matata! We offer a 30 day money back guarantee from the time you receive your product. Please be aware the product must be unused and in its original box/condition.

Please email our exchange support at exchange@shopaydins.com for exchanging an item. Non- engrave items can be exchanged for a similar item or different size without any fees. But you are responsible for the cost difference and shipping charges. Engraved items are non-exchangeable. Please note that if you purchased a item from us and we engraved it, there will be no refunds or exchanges. We can offer the same item to you at 50% off the listed price with free engraving.

We want to make sure you’re satisfied. If for any reason there is an issue, please reach out to us, we will try to make it right! You may return the item within 30 days from the day you receive your item, but please remember there will be a 25% restocking fee and responsible for the shipping postage for returning the item back to us. Engraved items are non-refundable. We can offer the same item to you at 50% off the listed price with free engraving. The return policy is only available for online purchases, in store return policy may vary.